Forum Discussion

DTombu's avatar
DTombu
Neighbour
2 years ago

Disconnected

Today I called to move my services for 1 week from now. The agent said this is not a problem and I'll basically be able to plug in my modem and go for it. Well, they shut off internet for my current a...
A-B's avatar
A-B
Icon for Community Manager rankCommunity Manager
2 years ago

Very sorry for the miscommunication. It can take up to 24 hours but definitely shouldn't take that entire time. Is your internet service back or is it still down?

  • DTombu's avatar
    DTombu
    Neighbour
    2 years ago
    Still down
    • A-B's avatar
      A-B
      Icon for Community Manager rankCommunity Manager
      2 years ago

      Appreciate your patience. Our team will have the service restored as quickly as they can!

      • DTombu's avatar
        DTombu
        Neighbour
        2 years ago
        I am neither patient or happy about this.

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