Forum Discussion
Different plans showing in Telus Connect vs My Telus site
I signed up for 5Gb Internet, and that's what's showing on the My Telus site, but Telus Connect shows the plan as 3G, and none of my speed tests show anything above 3Gb/s. My switches/cables/NICs ar...
I can't find the option to send a private message. There's no Compose button when going to my inbox, and no send message option when selecting your account.
TELUS_Support
Official Support Team
Official Support TeamHey! No worries we'll send a PM your way to help you out. Keep an eye on your notifications!
Thanks for the PM!
I don't have any option to reply when I view the PM, unfortunately.
I followed the link you sent me and got this message (I suspect there's something wrong with my account):Account Verification Error
We weren't able to verify your account but you're still in line for a response.
Please return to the social channel and wait for a Representative to respond.
In case it's relevant, I chose the "Login with My Telus" option when creating my forum account.
I've also tried the link in both Edge and Firefox, in case it was a browser-specific issue - no change.- TELUS_Support
Our verification links expire after 24 hours for security purposes. Let us know when you're around and we can send over another.
Oh that makes sense. I'm around for the next few hours.
