Forum Discussion
Delay in sports brodcasts
I was under the impression that Telus had solved the 30 to 40 second delay on sports broadcasting. Hockey games, basketball etc. So disappointed that I keep hearing the score and highlights from frie...
Can someone please help me with how to fix the delay when watching sports on the new optic digital boxes (Evolution boxes). It’s the new google boxes with Telus.
I have 3 of them and each one plays live TV at a different time. I’ve tried to sign out and back in, factory reset/ restart the boxes. Nothing works. I’m still about 35-1 minutes behind my friends who are watching the same show / sport as my live.
They have the old Telus legacy boxes, and I’ve called Telus about this issue and no one knows how to fix it.
I’ve read Telus is trying to fix the issue but this was back in October of last year. It’s March 2025 now. Is this still not fixed?
Additional info: I have all 3 boxes connected via Ethernet cable and connected directly to my network hub in the basement. I have the same cable running across my house for Ethernet Cat 6. All the boxes are hard wired using the Telus provided Ethernet cable. All 3 boxes play at different times still. Also, the box that is the furthest distance from my network hub (I.e most cable length between) plays sports the fastest - even though it’s still behind my friends regular legacy boxes.
TELUS_SupportOfficial Support Team
Our team released a patch last year to shorten the delay, and are aware that a smaller delay still persists. This is high on the priority list to reduce as much as possible. While we don't have a definitive date for another patch, our team is working on this as we speak. Appreciate your patience!
