Forum Discussion
customer service
no network on some channels for days , no update never offer compensation due to lack of service/connection on channels service charges keep going up but service/ support go to the other direction...
TELUS_Support
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So many times , the network were down from couple hours to couple days . No update from TELUS . Want to talk to someone to find it out, no live agent is available.
I used Shawn for more than a decade, they seldom have problem , even had problem , we had been notified in a timely manner. However I cannot get any information from TELUS , not even one time . I have problem right after the installer left . Your technician came on second day and found out the installer snapped the cable when he closed the cover.
I never expected TELUS providing this kind of service and never apologized to the inconvenience caused.
From Shaw , they offered some sort of compensation due to lack of network service.
For TELUS , I never received any at all.
