Forum Discussion
customer service vacant & illegal late charges...
Seems customer service now combines fees due for current month with any charges owing from previous month and presents this total as "now overdue" so that a greater sum can be charged as late fees. Rogers/Shaw is doing the same thing. This is fraud!
Online customer service outside of business hours is never available. Within the "my telus" app, our bill is never available for download. I shall be proceeding a formal complaint to the Canadian authority, 12/25 if this illegal practise is not stopped. 14/11/25 su55 2303 hrs
1 Reply
TELUS_SupportOfficial Support Team
Hi StoonUser55, thank you for sharing your concerns about billing and late charges.
A late payment fee is applied to any overdue balance starting one calendar day after the due date shown on your invoice. We have a helpful guide at https://www.telus.com/en/support/article/late-payment-and-overdue-fees for more details. Feel free to also send us a PM if you need help with your account.
