Forum Discussion
customer service vacant & illegal late charges...
Seems customer service now combines fees due for current month with any charges owing from previous month and presents this total as "now overdue" so that a greater sum can be charged as late fees. ...
TELUS_Support
Official Support Team
Official Support TeamHi StoonUser55, thank you for sharing your concerns about billing and late charges.
A late payment fee is applied to any overdue balance starting one calendar day after the due date shown on your invoice. We have a helpful guide at https://www.telus.com/en/support/article/late-payment-and-overdue-fees for more details. Feel free to also send us a PM if you need help with your account.
