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Customer service & Billing
Waiting for the second time this month to complain. Spent hours trying to get billing straightened out after MONTHS of Telus failing to get bill correct. Finally got response at third tier of Custome...
I was just finished using Chat to resolve a billing issue with my home phone. I waited 5 minutes to get a customer service rep and it was fixed in another 10 minutes.
Key is to type "Speak to a person" or similar to bypass the robo nonsense. The automated answers are only useful to people who don't know how to use the My Telus web site.
Me... At 42 minutes on hold, I am giving u. I have missed calls on business phone waiting for service. At $25.00 an hour, I want to charge TELUS on being a total failure and wasting my time.
I was just finished using Chat to resolve a billing issue with my home phone. I waited 5 minutes to get a customer service rep and it was fixed in another 10 minutes.
Key is to type "Speak to a person" or similar to bypass the robo nonsense. The automated answers are only useful to people who don't know how to use the My Telus web site.
