Forum Discussion
Contacting Support
Hello, Does anybody know any other ways of contacting Telus Support, except calling them or chatting? I can't waste another 3 hours of my time calling on other planet and nobody is on the **bleep**...
Well, yesterday I called them for almost 3 hours, because I got a very expensive bill. I tlked to loyalty dept. and the agent "fixed" something, getting back to me ones in a while.
I don't know what he did, but he gave me an offer for 6 monts which supposed to be exactly what I had, but for more money.
Anywhay, I told him few times that I have unlimited internet until Feb. 2021, so don't remove that.
Well, today I got 2 emails from Telu$: one with my new offer with my new "offer" with 300 MB internet and another one saying that I almost reached my monthly internet data allowance.
Sooo frustrating!
And now I have to call them back? In Phillipines? Another 3 hours? In the morning when I'm at work? It's not going to happen. I'm willing to shop around and switch over to... whoever.
So, if you have an email, please help me out. Life is too short...
Thanks in advance.
I don't know what he did, but he gave me an offer for 6 monts which supposed to be exactly what I had, but for more money.
Anywhay, I told him few times that I have unlimited internet until Feb. 2021, so don't remove that.
Well, today I got 2 emails from Telu$: one with my new offer with my new "offer" with 300 MB internet and another one saying that I almost reached my monthly internet data allowance.
Sooo frustrating!
And now I have to call them back? In Phillipines? Another 3 hours? In the morning when I'm at work? It's not going to happen. I'm willing to shop around and switch over to... whoever.
So, if you have an email, please help me out. Life is too short...
Thanks in advance.
Nighthawk
Community Power User
Community Power UserAgain, there isn't an email address. Your next best option will be https://www.telus.com/support/contact-us/escalations/
