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Connect App - Not connected to Home Network
The Connect App no longer works. It says, "You need to be on your home Wi-Fi and enter your admin password to proceed. Please ensure you're connected to your Wi-Fi and reopen the app to try again" ...
We're aware of a bug. We're working on a fix which we hope to deploy soon. I don't have a timeline yet but once we have something concrete, we'll definitely share it with you. Please stay tuned!
*Edit: Accepting as solution to pin this to the top for visibility.*
I am with you. We have the same issue with the regular booster, and now we moved to a new location with the wifi 6 booster and it is doing the same thing.
The pre-install network hub and wifi 6 are connected to the internet and works great. However we STRUGGLE to have it show up on the Telus connect app. No way for us to reset our wifi name and password. 🫠
Yes it's frustrating. The Telus tech support can do nothing but open a ticket with their back office calling it application issue. The tickets are closed without solving the issue or any one from their backoffice reaching out to me. Sich a shame that no one in Telus want to take the ownership of resolving this app issue.
Bright side is you can connect using the web interface.
Login using to http://192.168.1.43/login.htm
Use the user ID as admin and password behind the cove of Network access hub. I suggest do not change this user ID and password.
The you can find the ip address of the wifi 6 booster in wireless devices or devices tab tab.
Log in to http://192.168.1.XX/login.htm put the address of your wifi 6 booster you in there. The user ID admin and password is in the wifi 6 booster behind the bottom cover.
Here you can change your SSID and password and even enable guest wifi ID. Do not touch any other configuration or settings.
All the best.😊
Your .43 can be an other IP address, depending on the install.
Best to first login to the NAH, box on the wall, at 192.168.1.254 (its default IP address) to find the IP address of the main WiFi unit.
- The first one for Network Access Hub should beLogin using to http://192.168.1.254/login.htm Use the user ID as admin and password behind the cove of Network access hub.Sorry for the confusion
