Forum Discussion
Solved
Connect App - Not connected to Home Network
The Connect App no longer works. It says, "You need to be on your home Wi-Fi and enter your admin password to proceed. Please ensure you're connected to your Wi-Fi and reopen the app to try again" ...
We're aware of a bug. We're working on a fix which we hope to deploy soon. I don't have a timeline yet but once we have something concrete, we'll definitely share it with you. Please stay tuned!
*Edit: Accepting as solution to pin this to the top for visibility.*
TELUS_Support
Official Support Team
Official Support TeamWe're aware of a bug. We're working on a fix which we hope to deploy soon. I don't have a timeline yet but once we have something concrete, we'll definitely share it with you. Please stay tuned!
*Edit: Accepting as solution to pin this to the top for visibility.*
Hello, what’s the solution for this other than calling and waiting at least an hour to talk to someone? Just got my internet set up in my new place 2 days ago and still unable to see my wifi in the connect app to try and change my name and password. Already done the troubleshooting suggested
- Unfortunately, Telus has no solution for this issue i started to experience sometime in October 2024 with older booster. I was recommended getting wifi 6 by Telus Tech support which would solve the issue. But even upgrading to wifi6 booster, cannot see the boosters in the Telus Connect app. It's such a shame thst Telus has not been able to resolve thus issue for me. 😞
