Forum Discussion
Solved
Connect App - Not connected to Home Network
The Connect App no longer works. It says, "You need to be on your home Wi-Fi and enter your admin password to proceed. Please ensure you're connected to your Wi-Fi and reopen the app to try again" ...
We're aware of a bug. We're working on a fix which we hope to deploy soon. I don't have a timeline yet but once we have something concrete, we'll definitely share it with you. Please stay tuned!
*Edit: Accepting as solution to pin this to the top for visibility.*
I have the same issue.
I spent 2.5 hours today waiting in-line and communication I saw boosters one time.
After some time I decided to check again, and NO-BOOSTERS again.
It would be good to have some alternatives to buggy Telus Connect like connecting to 192.168.1.254
I need to add new boosters and cannot do it now.
TELUS_Support
Official Support Team
Official Support TeamCan you check to see if you're using the latest version of the Connect app? If not, can you update it and try again?
Yes, Telus Connect was reinstalled yesterday on Android phone.
Today I downloaded and installed it on iPhone, but it is the same - No Boosters.- TELUS_Support
I sent you a private message to collect some info to see if we can get the ball moving for you. Please keep an eye out for it 🙂
I have already talked today again with Telus Support, they raised a ticket and will reply in a couple of days.
BTW, after restarting the Router/Modem the Connect app shows boosters for several hours, then Connect returns to its "normal" behavior - No Boosters listed.
