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Solved
Connect App - Not connected to Home Network
The Connect App no longer works. It says, "You need to be on your home Wi-Fi and enter your admin password to proceed. Please ensure you're connected to your Wi-Fi and reopen the app to try again" ...
We're aware of a bug. We're working on a fix which we hope to deploy soon. I don't have a timeline yet but once we have something concrete, we'll definitely share it with you. Please stay tuned!
*Edit: Accepting as solution to pin this to the top for visibility.*
I have the same issue. For now, I just use the web interface to update Wi-Fi booster settings.
The password should be at the bottom (covered by the cover).
I have the same issue.
I spent 2.5 hours today waiting in-line and communication I saw boosters one time.
After some time I decided to check again, and NO-BOOSTERS again.
It would be good to have some alternatives to buggy Telus Connect like connecting to 192.168.1.254
I need to add new boosters and cannot do it now.
You should be able to add new miniBoosters by connecting, one by one, to the main (tall) using the supplied ethernet cable. Wait until the miniBooster's LED goes green. Then you should be able to move it to the desired location. It should connect through WiFi (if it is in range of the main Booster) - LED being solid green for a good connection.
Renaming the SSID and changing passwords for main and guest WiFi networks can be done through web interface of the main booster, not the .254 which is the gateway. That one allows changing the IP scheme and other parameters. The web interface of the .254 does show the IP address of the main Booster (taller unit) as well as the miniBoosters. Password to be used is on the label of the respective device, unless you changed them through the web interface.
- Thank you for the message. Where to find the web interface you are suggesting. Can you drop the link here.
The default for the NOH (modem on wall) is: 192.168.1.254
The login is: admin
The password is on the label found on the "modem" (unit fixed to the wall). The label shows the default SSID, its password and the admin password. You need to use that last one to login into the unit's web interface.
TELUS_SupportOfficial Support Team
Can you check to see if you're using the latest version of the Connect app? If not, can you update it and try again?
Yes, Telus Connect was reinstalled yesterday on Android phone.
Today I downloaded and installed it on iPhone, but it is the same - No Boosters.- TELUS_Support
I sent you a private message to collect some info to see if we can get the ball moving for you. Please keep an eye out for it 🙂
