Forum Discussion
FrustratedTelu1
2 years agoNeighbour
Connect App - Not connected to Home Network
The Connect App no longer works. It says, "You need to be on your home Wi-Fi and enter your admin password to proceed. Please ensure you're connected to your Wi-Fi and reopen the app to try again" ...
- 2 years ago
We're aware of a bug. We're working on a fix which we hope to deploy soon. I don't have a timeline yet but once we have something concrete, we'll definitely share it with you. Please stay tuned!
*Edit: Accepting as solution to pin this to the top for visibility.*
FrustratedTelu2
2 years agoNeighbour
I am having the same issue! I am connected to my wifi currently and the app is saying I am not. I can't change my wifi password or add my booster back. Tried everything! Restarted the modem, my phone, deleted the app, forgot the network and reconnected. Still having the same issue. I've been trying to connect my LG dishwasher and unfortunately cannot troubleshoot it properly without changing the password to not have symbols. This is frustrating! And can't get a hold of anyone who can help.
FrustratedTelu1
2 years agoNeighbour
Good luck. I've been dealing with Tech support for the past two months. They won't admit the app is at fault. Do a search....this dates back to 2021!