Forum Discussion
FrustratedTelu1
12 months agoNeighbour
Connect App - Not connected to Home Network
The Connect App no longer works. It says, "You need to be on your home Wi-Fi and enter your admin password to proceed. Please ensure you're connected to your Wi-Fi and reopen the app to try again" ...
- 12 months ago
We're aware of a bug. We're working on a fix which we hope to deploy soon. I don't have a timeline yet but once we have something concrete, we'll definitely share it with you. Please stay tuned!
*Edit: Accepting as solution to pin this to the top for visibility.*
Shelanda
12 months agoNeighbour
I got Telus internet and home phone hooked up over two weeks ago. I have still not been able to change the wifi network name or password! I have tried rebooting everything multiple times, deleted the app and reloaded it multiple times, signed out and back in ...the service is fine, but the fact that I can't do something as simple as changing the password is making me wish we'd stayed with Shaw.
FrustratedTelu1
12 months agoNeighbour
Login to your modems GUI by entering the IP address.
The user will be: admin
Password will be written on the modem. Make sure you use the admin password not the network one. You can also find the ip address on the modem. Just enter it in any browser and it will bring up the interface.