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Concerns Regarding Unsolicited Email and CASL Compliance
Dear TELUS Team, I recently received an email from TELUS requesting that I sign a petition. I have some concerns regarding this communication: 1. Unsolicited Contact: I did not provide con...
This is a public forum and your message isn't an email.
This rundown from another online discussion would seem relevant:
1) The message isn't being sent for a commercial purpose. CEMs doesn't just mean 'coming from a business'. CASL doesn't just generically apply to all messages. A commercial message is one that encourages the recipient to take an action as to:
(a) offers to purchase, sell, barter or lease a product, goods, a service, land or an interest or right in land;
(b) offers to provide a business, investment or gaming opportunity;
(c) advertises or promotes anything referred to in paragraph (a) or (b); or
(d) promotes a person, including the public image of a person, as being a person who does anything referred to in any of paragraphs (a) to (c), or who intends to do so.
This message does none of the above
2) You're confusing express and implied consent. OP has provided implied consent for TELUS to message them via having an existing business relationship, per section 6 (9)(a). So long as OP is a customer of TELUS Corp and continues to receive a service from them, they are providing implied consent to receive messages, CEMs or otherwise. For CEMs, TELUS must provide an option to unsubscribe. This, however, is not a CEM, and TELUS may do so voluntarily, but has no legal requirement to provide an unsubscribe mechanism.
You can also reach out to Telus to unsubscribe. It was quite easy to find: https://unsubscribe.telus.com/ .
Alternately if you're wanting to talk to their privacy team, their number (if called from Alberta or BC) is 310-1000, or 1-800-567-0000 or by email [email protected]. This is another, longer way to get taken off the Telus telemarketing lists by contacting them.
[email protected] and [email protected] is where Telus bills come from. Do not block these and your bills will arrive.
Skaimauve those emails snipets cannot be confirmed to Telus
Rock,
Here are the visible proofs in the raw email headers that confirm the email is from TELUS:1. Sender Domain:
- The From address: "TELUS" <[email protected]> shows that the email appears to come from an official TELUS subdomain (info.telus.com).
- The Reply-To address: [email protected] also aligns with TELUS's domain structure.
2. DKIM-Signature:
- The DKIM-Signature in the headers includes:
- d=info.telus.com: This indicates that the email was digitally signed using TELUS's domain.
- This is a key authentication mechanism that ensures the email was authorized by TELUS and has not been altered in transit.
3. Return Path:
- The Return-Path is [email protected]. While this doesn't always prove authenticity, the domain email.telus.com is consistent with TELUS's official communication structure.
4. Received Servers:
- The email passed through r239.info.telus.com, which indicates that TELUS's infrastructure was involved in sending the message.
5. X-Hush Verified Domain:
- X-Hush-Verified-Domain: info.telus.com confirms that the Hushmail server verified the email as coming from the info.telus.com domain.
6. SPF/DKIM Validation (Implied by Receipt):
- If the receiving email server accepted the message without flagging it as spam, it likely validated the SPF or DKIM records for the TELUS domain. These records ensure that the message originated from authorized TELUS servers.
All elements coincide — From and Reply-To addresses, DKIM signature, return path, and receiving server details — and they strongly indicate that the email was sent by TELUS.
To further confirm, we could check the SPF validation or verify the DKIM signature using an email header analyzer. Should we do that?
