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Concerns Regarding Unsolicited Email and CASL Compliance
Dear TELUS Team, I recently received an email from TELUS requesting that I sign a petition. I have some concerns regarding this communication: 1. Unsolicited Contact: I did not provide con...
This is a public forum and your message isn't an email.
This rundown from another online discussion would seem relevant:
1) The message isn't being sent for a commercial purpose. CEMs doesn't just mean 'coming from a business'. CASL doesn't just generically apply to all messages. A commercial message is one that encourages the recipient to take an action as to:
(a) offers to purchase, sell, barter or lease a product, goods, a service, land or an interest or right in land;
(b) offers to provide a business, investment or gaming opportunity;
(c) advertises or promotes anything referred to in paragraph (a) or (b); or
(d) promotes a person, including the public image of a person, as being a person who does anything referred to in any of paragraphs (a) to (c), or who intends to do so.
This message does none of the above
2) You're confusing express and implied consent. OP has provided implied consent for TELUS to message them via having an existing business relationship, per section 6 (9)(a). So long as OP is a customer of TELUS Corp and continues to receive a service from them, they are providing implied consent to receive messages, CEMs or otherwise. For CEMs, TELUS must provide an option to unsubscribe. This, however, is not a CEM, and TELUS may do so voluntarily, but has no legal requirement to provide an unsubscribe mechanism.
You can also reach out to Telus to unsubscribe. It was quite easy to find: https://unsubscribe.telus.com/ .
Alternately if you're wanting to talk to their privacy team, their number (if called from Alberta or BC) is 310-1000, or 1-800-567-0000 or by email [email protected]. This is another, longer way to get taken off the Telus telemarketing lists by contacting them.
I received the same email. In Gmail, I just clicked on the three dots on the top right corner, Report Spam then Block Sender. Done.
That’s a great suggestion—blocking the sender and reporting the email as spam is definitely an effective way to stop unwanted messages for many people, especially if the emails aren’t essential to their relationship with the company.
Unfortunately, this approach won’t work for me because I do receive bills from TELUS through email. I use a dedicated email address specifically for billing, so actionable items like invoices are easy to track. Blocking the sender would risk missing important communications, which isn’t a viable solution in my case.
That’s why I feel strongly that TELUS should include an unsubscribe link in emails like this. It provides a better, more customer-friendly way to manage preferences without creating extra complications.
