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terry1915's avatar
terry1915
Neighbour
4 years ago

check phone line notice on phone

My telephone line came unplugged from the modem.  I have tried to plug it back into the modem but I still get the "check phone line" message.  It doesn't seem to matter which spot I plug the line into, it still won't work.  I have unplugged all lines for at least 60 seconds and I still have  no dial tone.  I need to know which ( for lack of a better word) hole in the back of the modem.

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  • The hole you're looking for is smaller than the bigger one, used for internet connectivity. I believe it is on the top right hand side.

    • terry1915's avatar
      terry1915
      Neighbour

      Thanks.  I have tried every empty (hole) available on the modem and none of them work.  I guess I will have to call Telus.  But thanks anyways.