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Nate20's avatar
Nate20
Neighbour
2 months ago

Can't access my telus email

Hello. I'm not sure what to do here...

I changed my telus email password and attempted to re login to my device with the updated email password,  and I get this message from Google:

You appear to have no security keys registered on your account, and won’t be able to sign in.

To sign in on this device, ask your admin about registering a new security key or choosing another second step for verification.

 

The issue is I have no other option and even trying on a computer doesn't work. 

 

What do I do to regain access to my email?

3 Replies

  • Hi yes it tried on a computer.. on different phones and on different browsers

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team

      We'll go ahead and send you a private message to see other options!

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Hi Nate20 - Interesting, have you tried a different browser? incognito and clearing cache and cookies?