Forum Discussion
Cannot login to TTV+ on Andorid TV: User MultiGEO Property Does Not Match
I'm having issues logging into the Telus TV+ app on Android TV. I recently had to reinstall the app because it would not load, and upon trying to login with my MyTelus account it either returns a gen...
Optik-Kate
TELUS Team Member
TELUS Team MemberHi Moofey17 , can you let us know the last time you experienced this error? Date and time.
Also wondering if you've been able to log in sometimes, or not at all. From the logs, we can't seem to locate the error, so if you can provide some timing details, it would help us narrow it down!
- Hi Kate,
I believe this was around the 10th or 11th of January that this happened? It was a while ago though.
When this was happening I wasn't able to login at all from what I remember, either coughing up a generic error or the one I mentioned earlier. I've been using an AppleTV instead with no issue but I still have the device that I was having issues with.- Optik-Kate
I see, can you confirm the device that's showing the error is still not working? I see a change on the backend on Jan 24th, and I wonder if that fixed the issue.
