Forum Discussion
Cannot contact Telus about home Internet
I have/had Telus internet for a long time, no longer on a contract and I moved recently mid August. I contacted telus to move my internet services to my new location. The support person said they wo...
annoyingly it just keeps telling me to call the number over and over, thanks though.
I may have lead you astray with my oversimplified instructions to answer with "I need to speak to a person" to everything. You may need to answer certain questions with a real answer to get you to the right agent. It could also be a case of not having any online Chat agents available right now. Try again later or tomorrow.
- That is good news. I hope you get things sorted out soon.
Well you were right I could get a hold of them through the chat feature, the number connected to my account was 'suspended' but my issue with the chat was actually a simple one, I did not know what a 'homes solution customer' was and did not think I was one of them and kept selection 'no'. I just had to select 'yes, I am a homes solution customer' and that brought me to the proper chat!
Will do. The whole 'suspending' the number my account is connected too seems like a pretty bad feature. Feels like they are purposely making it near impossible for me to get in contact with them or to cancel my plan.
