Cancellation of Unauthorized Subscription

Hi all,

I've changed my internet plan on October-2025 and there were 2 subscription added to my account without my consent. I've got charged for $8.96 and $11.20 on October 31st 2025 and again another charge of $8.96 and $11.20 on December 7th 2025. I've contacted Telus for the refund of these unauthorized charges and cancellation of the subscriptions. I've got a refund for the charges for October 31st&December 7th 2025. However, I've got charged with $8.96 and $11.20 on January 7th 2026 again and noticed that the subscription is still not cancelled(also the system doesn't give me cancellation option, it says 'your order is beeing processed'). I've contacted again with Telus(loyalty team) and was told that this error is ongoing for awhile, they can't cancel some subscriptions on their end and if I'm charged again they can't do anything other than providing me refund, so I have to call them every single month and explain what the issue was. Does anyone know which department to contact in order to cancel video subscription and automation subscription? Is there an email address I can reach?