Forum Discussion
Cancellation Fee
I called Telus today to switch my fiber service to the new apartment that I am moving to. I was told that the new building isn't set up for fiber and that my only options are to take 1/10th of the sp...
TELUS_Support
Official Support Team
Official Support TeamHi Amanda, thank you very much for the message. I've submitted an escalation request regarding your situation. They should contact you within 24-48 hours to assist further
Hi, I had a follow up question to this request. I was told I would be sent instructions on where to send or bring my wifi hub now that my account has been closed, but that was in May and I never received any instructions. I still have the wifi hub and now I'm located in downtown Vancouver I don't mind bringing it to a physical place if there is one locally. How should I proceed? Thanks and best.
- TELUS_Support
Hi DigitalWorker04 - due to the recent Canada Post situations we have a new Guide.
Send us a private message if you need anything
Hi, The updated guide says to look out for an email from Purolator, but I never received one and my service was cancelled as of May 9th. How do I proceed if I never received an email?
