Bring back Customer Service

Hi Neighbours! What has happened to Telus Customer Service from over two years ago? Where did the high level customer service go? Why are we being lied to? Is this the way to treat loyal long term customers? Where is the “we care and value our Telus customers” factor? Neighbours, I reviewed the issues on this forum that you all have experienced focused on customer service. I have experienced a few of them myself. There is clearly a trend of erosion of the high level Telus customer service that once existed in the past.  I am aware Telus customer call support for our country is in another country. It’s been this way for past couple of years. Telus, please bring it back! Yes we know it’s about being fiscally responsible; save money. However how can the senior management team of Telus allow the degradation of customer service just to save a few dollars. Whatever training program, quality review measures are in place including hiring employees for this call centre; it’s clearly not working. The robotic scripted interactions, really? I was told during my last interaction with the Telus call support person that the reason the technician was late was due to road & weather conditions. It was a pristine day! Not a cloud in the sky. When I told them this, there was a pause and then they repeated the same words. Good grief!