Bonded copper services

Trouble Ticket# 000000010122022 

No errors found. Provisioning is complete and functioning correctly. 

Network Support advises checking with Customer Service to determine eligibility for an upgrade to bonded service, which could double the current speed.

So how can I do this without being on the phone for over 2 hours with 4 different agents, none of which seem to have even basic comprehension of English?

I look forward to your reply.