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Billing and Plan Issues
I’ve recently had multiple issues with Telus regarding my home internet/piktv.
Over two weeks ago I accepted a loyalty plan with Telus as my two year promotional plan for home internet/piktv w...
I’m happy to say that Darryl and I have reached a great and swift resolution of my issue. Many thanks! That man deserves a raise.
I have been without internet and been on the phone multiple times to no avail since they installed my services Friday, it will not connect, has yet to since installation. I have spent over 6 hours on multiple calls, all ending in the promise of escalation and a call back that never comes. I even went into the Telus store Saturday and waited an hour to have them also tell me I have to wait on a call back. So I again phoned today and there is still no date or technician scheduled to come to my home. What if I had had a smart furnace or work from home, either way I believe I would endure the same loop and run around. This entire experience has left me very upset, I have asked them to remove the equipment, guess what that also takes a tech to come, which they also informed me is a fee (possibly refundable) of $175 to have them come out, to fix a service that has yet to work.
TELUS_SupportOfficial Support Team
Hi there, we will send you a private message.
You have yet to send me a private message, you sent me a verification link. I haven’t heard from anyone and still haven’t had internet in my home since the past Friday when you installed it. I have also filed a complaint with the CCTS. This is ridiculous and I do not need to spend each and every day on the phone chasing you down for minimal 60 minutes to get off the line with no answers or internet once again.
