Forum Discussion

andsoitgoes's avatar
andsoitgoes
Organizer
29 days ago

Bill shock and frustration

So my contract expired not long ago, within the last few months, during a very difficult time in my life.  I received no heads up about this, not a text, bringing me back to a time in the distan...
Rocky3's avatar
Rocky3
Guardian
29 days ago

Until Telus support gets here. I can confirm that we all agree to a contract. The term may be different, mine was 2 years. You can get a copy at your account My Telus.

Small print, if you do not redo the terms before expiry you go onto the monthly rate which does not have any of the credits you enjoyed during your contract. Check it. The monthly rate is a holding place for you to decide to go somewhere else or contact Telus for a new contract.

Now you need to contact Telus customer service and renegotiate a new contract. Maybe a PM here to Telus Support. TELUS_Support​ 

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
28 days ago

As Rocky3 noted, plans move to the standard monthly rate once a contract expires. We hear your feedback, Nick and we're sending a PM your way so we can look into new renewal options for your account.