Forum Discussion
Backup power for fibre access
I had fibre installed in my house and then had a power failure after that. When the fibre access was installed battery backup was not included. When the power failed the phone failed as well. Is powe...
Telus will supply a UPS battery backup to ensure Home Phone services are still active in the event of a power outage but the current practice is to only install them if a customer has a basic wired home phone that does not require a powered AC adapter at the base. Most people these days only have cordless phones that would be useless during a power outage but technicians should still ask if you have a basic phone that will work during a power outage and install the UPS if you do.
Call Telus and ask them to come out and install a UPS as you have a basic phone and need it to function during power outages.
Interesting comment that Telus will provide UPS to power fibre termination equipment on a customer’s premise. Telus serve reps do not seem to be aware of this as of a discussion on January 6. I had a switch to fibre scheduled for next week, which I have asked Telus to cancel due to a number of unanswered questions.
