Forum Discussion

LucLakeWood's avatar
LucLakeWood
Neighbour
3 months ago

ARM Collection Agency Dispute

I received a letter in the mail from ARM (Collection Agency) stating that I owe money to Telus on behalf of General Credit Services. Checking my current account, I'm in good standing. Prior to Januar...
Gibbs99's avatar
Gibbs99
Neighbour
2 months ago

I am embarking on the same nonsense journey. ACRM letter received today (Nov 3, 2025), claiming outstanding debt $72.71 and offering to settle for $25.39. I have never been contacted about this « debt » before. Called ACRM who tried to get me to pay today. I said I wanted to speak to Telus first. Agent agreed but warned they might report me to the Credit Bureau if I didn’t pay today. I left Telus two years ago out of total frustration with their « customer service » and agree with the AI operator which takes 5minutes to navigate. I am not looking forward to the Alice in Wonderland journey I am starting on in an effort to get this resolved. I hope you actually received a resolution. I will post updates as I go and would ask you to do the same. 

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
2 months ago

Hi, we’re sorry to hear about the confusion and frustration this has caused. Please send us a private message with any details from the ACRM letter so we can review your account history and confirm whether the balance is valid. 

  • Gibbs99's avatar
    Gibbs99
    Neighbour
    2 months ago
    
    Thank you. A scan of the letter with my notes is attached. ACRM also gave me account #(removed account number) which allowed me to log into myTelus but it’s a closed account. I suspect this is not a valid debt. I appreciate you looking into it.
     
    Andrew Gibbs
    (removed phone number)
     
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