Forum Discussion

raza's avatar
raza
Neighbour
6 years ago

Any manuals available for Telus wifi hub?

I just got Telus Wifi Hub installed recently with boosters on my fiber-optic connection. But since it is new, I am not able to find any manuals or extra stuff on it. I am trying to push all my traffi...
Nighthawk's avatar
Nighthawk
Icon for Community Power User rankCommunity Power User
6 years ago

I haven't seen a manual for the home hub yet. If the phone line isn't working, I'd be pestering tech support for someone to fix it or replace it.

Daedalus's avatar
Daedalus
Organizer
6 years ago

I seem to have failed to make the problem clear. The home phone i bought to use on the system works perfectly. The "Telus Wi-Fi Hub" however is NOT.

When I look up other hardware on the Telus website I can get manuals, if it's not there then a quick google search.

But not the hub.

 

Like I said before, I'm waiting on Telus to fix this issue with a software update. Worse case scenario they will continue to eat the home phone bill while I keep getting free redirect to my cellphone.

 

 

I would love to see an official response here from a Telus employee or a PM.

  • Daedalus's avatar
    Daedalus
    Organizer
    6 years ago

    I figured I would give everyone an update.

     

    They still have no "actual" solution other than changing the account for the home phone to a "smart" cellular hub for the home phone line.

     

    This involves them having to send a device out which takes them 5 days to just push out and another week to arrive.

     

    $10 credit added.

    $40 connection fee.

    $25 Sim card fee.

    $10 "probation" fee

     

    Sevices:

    $10 Canada wide unlimited.

    $10 unlimited USA Call.

    Under a contract of 24 months.

     

    Services offered but refused:

    $9/ Month Hardware Warranty.

     

    There's also a snip under the contact with involves a penalty of $100 should I want to remove any of the international features.

    To say that I'm being played around is an understatement. To top it off they still failed to provide me with a Manual for the Telus WiFi-Hub.

     

    So much for having our backs during hard times right?

     

    "All Connected for Good
    Building stronger communities together and helping those who need it the most. That’s what we mean by All Connected for GoodTM. We believe in ensuring equal access to technology, promoting its responsible use, and putting our world-leading technology to work for good to create meaningful change." -https://www.telus.com/en/about?linktype=ge-footer

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