Forum Discussion
raza
6 years agoNeighbour
Any manuals available for Telus wifi hub?
I just got Telus Wifi Hub installed recently with boosters on my fiber-optic connection. But since it is new, I am not able to find any manuals or extra stuff on it. I am trying to push all my traffi...
joroneniq
6 years agoNeighbour
Hello,
https://www.telus.com/en/bc/support/article/manage-telus-wi-fi-hub
http://resources-business.telus.com/cms/files/files/000/000/500/original/smart_hub_user_guide.pdf
raza
6 years agoNeighbour
first link only gives super basic info and second one is not relevant to the device as mentioned already
- Daedalus6 years agoOrganizer
I just recently got the new Telus Wi-Fi Hub equipped with the 1.5 gigabit fiber optic module. The only bloody issue is that the phone line on it is dead and the tech support agent informed me that the system is SOOOOO brand new that they don't have the software ready for it, and in usual Telus fashion they fail to inform me of such issues before the install.
I require the manual for the device and the means of enabling the home phone line so I can use the phone.
- Nighthawk6 years ago
Community Power User
I haven't seen a manual for the home hub yet. If the phone line isn't working, I'd be pestering tech support for someone to fix it or replace it.
- Daedalus6 years agoOrganizer
I seem to have failed to make the problem clear. The home phone i bought to use on the system works perfectly. The "Telus Wi-Fi Hub" however is NOT.
When I look up other hardware on the Telus website I can get manuals, if it's not there then a quick google search.
But not the hub.
Like I said before, I'm waiting on Telus to fix this issue with a software update. Worse case scenario they will continue to eat the home phone bill while I keep getting free redirect to my cellphone.
I would love to see an official response here from a Telus employee or a PM.