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Another user with a downed line - Hazardous
Impossible to get through either by phone or chat. It's been down for 8 months and I still can't get anyone to look at fixing the issue. The line(s) are all curled up in my neighbour's yard to avoi...
As one of the Telus employees posted previously on a similar post:
Go to our network page at www.telus.com/status and in the top right you'll see a green 'Report an outage' button. Then, choose the right button that also says 'Report an Outage'. You'll see a form to fill out your contact info and address of the damaged cable. Check off the 'Cable damage or low hanging wire' box, enter some info in the open field and attach a photo (if you'd like) and fire it off to our team. Someone will be in touch asap!
I’m stuck at home as I can’t drive across the downed Telus lines without the danger of pulling the lines down off the poles. How long does Telus take to respond to the form submitted hazard?
TELUS_Support
Official Support Team
Official Support TeamWe can't provide a definitive timeframe unfortunately, but they action all hazard notifications asap. Are the downed lines still there?
Thx for the followup. It was actioned within a few hours and the crew came out and dealt with it quickly.
- TELUS_Support
Awesome, thanks for the update! Let us know if you ever need anything else and we'll be here!
