Forum Discussion
Alexa and Telus Home Assistant
So here we go again. Had this problem 2 months ago and it somehow fixed itself. I'm not being negative to Telus but just stating the facts. It was restored with no help of TELUS support on our end. In fact, when dealing with TELUS support it was I who had to tell the agent how the skill worked and it was not an app that I download from google play (LOL).
The same thing has happened again. Alexa saying the digital or pvr box not responding. Unlinked skill in Alexa app. Deleted cache in Alexa app. Deleted data in Alexa App reinstalled Alexa app. Went to skills. Found Telus home assistant and went through linking TELUS account to skill and the old familiar problem unable to link account at this time reappeared. Tried multiple time with correct username and password. This is the same problem as before. Went to check if it's on my side. I know the procedure so well by now. Went to google assistant and all is well. All Telus TV devices responded to Google command via app and voice on same network. S
o please, Telus Support don't ask me to reinstall the app, don't ask me to reboot my phone, don't ask me to do all the ridiculous things you usually ask your money paying clients to do. Just say our app is ****. We don't know how to fix it. Sometimes it works and sometimes it doesn't and we acknowledge we've not been able to make it stable for years.
2 Replies
- FuzzyLogic
Community Power User
I don't use Alexa with Telus Home Assistant but I do use Alexa. It's great when it works but lately it fails on the simplest tasks. It's really gone downhill since the introduction of Alexa+/AI. One day a simple command works the next day the same command fails?! Nothing has changed on my end. I've had similar experiences with Alexa linked services that work and then suddenly don't. Very frustrating but, in my case, the blame is clearly related to Alexa.
Understood. I actually did not opt for Alex+ for other reasons. In my case Alexa has always and still works great with my other smart home devices connected through other 3rd party skills available on the Alexa App. It's always the Telus Home Assistant skill that is the only skill that can control the Telus boxes other than google Assistant. Not being able to link Telus account to the Alexa skill is the giveaway that it's on the Telus side again. Also, all other 3rd party skills work fine on the Alexa app. What's really frustrating, and I've been a Telus customer for many years, is the customer support knowledge in solving the problem. It's not good is the kindest way I can say it. I was excited when I saw the new Telus Smart Home skill on Alexa. Hoping this was the upgrade with the reliability we were hoping for. Unfortunately the new skill does not have the ability to control the Telus TV boxes.
