Forum Discussion
Access APPLE TV with Optik TV account
Hello A few days ago I signed up for a new plan including Apple TV as a streaming service on Optik TV. How do I activate and use this service? They sent me an activation link by email that goes str...
Almost 2 weeks later. multiple calls and msgs wasting my time for Telus to finally say
1: There is an issue on the provisioning/backend we will look into this and fix it
2: I phoned for an update and agent pulled up all the info on the case and assured me they will personally update me the next day. They did not do that at all
3: Back to this forum, got a message for Telus to basically say "It looks good on our end can you see if it's working?" It's not working. They sent a link to what they think is the correct form to Subscription Support(Why was this not sent that a week ago?). Also if there is a dedicated support team for this issue why did I have to talk to multiple Tech support agents in different departments who could not provide a solution or a way forward?
Once again it feels like I am just being sent in an endless loop.
