Forum Discussion
4k PVR and Activation Code Problem
My sister's 4k PVR was a little problematic, so several months ago we received a replacement. The PVR replacement asked for an Activation Code which Telus did not provide. We ended up sending it back...
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I have the same issue that started this morning.
Sunday Jan 5 10:30am installed new replacement PVR Optic box as per instructions. Started and got to the trouble code
ERROR CODE DVC_RTRN_001
Contacted TELUS via call number indicated on the screen ON HOLD 1 hour plus. About 12:10 pm contact made
An TELUS Tech agent and I worked through several tests and ended at a screen calling for a registration activation code number.
I supplied the Tech the GUID
I supplied the Tech the MAC Address
The tech than said they had to submit a request for activation and would call back in 1 hour. Approx 1:00pm
Approx 1:30pm return call from tech restarted the PVR Optic box again end at a screen calling for a registration activation code number. 2:00pm Tech said will call back no time given
Approx 6:00 still no call back. Performed another PVR Box restart, same result.
I have again started a request for a morning call back at 8am
