Forum Discussion
You can’t view a final bill from Telus
I recently switched from Telus to Koodo. Telus sent me a link to a final bill that I couldn’t access because Telus had already closed my access to the MyTelus app. Cust Service didn’t know how I could view the bill and they switched me to Tech. Tech didn’t know how I could view the bill either, and they switched me to Accounts. Accounts didn’t know either. I could pay what they said was my balance due, but if I wanted to see a statement, sent electronically or by regular mail, there would be a service charge of $15. Not paying a service charge to see my bill. Send me a statement and I’ll pay the balance due. I think that’s the standard legal procedure.
6 Replies
P.S. As a Telus shareholder, I’m disappointed that Telus makes it so difficult for mobility customers to get Qs answered. I spent way too much time online and on the phone trying to resolve my simple issue. The virtual assistants are very user-unfriendly, imo.
TELUS_SupportOfficial Support Team
Hi! Thanks for reaching out. You can pay via online banking as well, as long as you have the account number associated with the bill.
Just received this email from TELUS Neighbourhood:
Your topic recently received 1 reply on TELUS Neighbourhood. If you got the answer you needed, mark it as the accepted solution.
My reply is, no, it appears I’ve identified an issue that Telus doesn’t want to acknowledge on the forum.
The solution is to show me my final bill, without charging me $15 to see it, so I can pay the bill. C’mon Telus, you can do it.
