Forum Discussion
Solved
Wireless Home Phone Billing
My old Wireless Home Phone (WHP) was a POS since day one and finally totally died. After a day and half of getting the run-around, I finally got Telus to send me the latest model. They didn't mention...
I coincidentally just got off a 90 minute call with the loyalty department and they finally were able to get me back to my original plan. A few days ago I did manage to get credit for the $80 connection fee.
If you're interested, I have some concerns about my entire experience:
- The call quality was terrible and not what I expect from a telecommunications company. I could literally hear hundreds (the agent said 300!) of voices in the background making it very difficult to hear what he was saying.
- The CRTC has decided that connection fees can no longer be charged as of June 16, 2026 but they expect that companies stop charging them immediately. Obviously, Telus thinks they're above that.
- At no time during my discussions was there any mention of either the connection fee or rate change. How many people on automatic payments would even notice? I should report that to the CRTC for fraud.
I feel bad for the agents who have to support Telus products. They must get nothing but grief from customers for what they have to work with.
I coincidentally just got off a 90 minute call with the loyalty department and they finally were able to get me back to my original plan. A few days ago I did manage to get credit for the $80 connection fee.
If you're interested, I have some concerns about my entire experience:
- The call quality was terrible and not what I expect from a telecommunications company. I could literally hear hundreds (the agent said 300!) of voices in the background making it very difficult to hear what he was saying.
- The CRTC has decided that connection fees can no longer be charged as of June 16, 2026 but they expect that companies stop charging them immediately. Obviously, Telus thinks they're above that.
- At no time during my discussions was there any mention of either the connection fee or rate change. How many people on automatic payments would even notice? I should report that to the CRTC for fraud.
I feel bad for the agents who have to support Telus products. They must get nothing but grief from customers for what they have to work with.
TELUS_SupportOfficial Support Team
Glad to hear our agent was able to get things resolved for you. We'll take this feedback away and appreciate you taking the time to share it with us.
