Forum Discussion
Voicemail not working through iPhone
I cannot seem to access my voicemail when dialling 1 or using the Carrier Voicemail button on iPhone. The only way I can access my voicemail is to dial my own number. I have an iPhone 15 pro max if that matters.
15 Replies
Has anyone else had difficulty accessing a Telus support person rather than a chatbot that is incapable of directing your call?
TELUS_SupportOfficial Support Team
What happens when you try to connect with an agent inuitart? We'll send you a PM so that we can help. 🙂
I also have the problem of the call hanging up immediately after dialing voicemail.
i have this same issue on physical sim and just upgraded to iphone 15 promax. did not have this issue on my 14 promax. any solutions yet
- I called in and they recommended turning off then turning on live voicemail and no issues since
I have the issue where my phone instantly hangs up my voicemail as soon as I dial it. Telus is looking into the cause of why it does that. I reboot my phone and it works once , sometimes not a all. Frustrating as heck.
FYI, I have...
confirmed my vm is set up
made sure call forwarding is off
made sure wifi calling in on
turned off/on cellular and made sure cellular is on
verified my mailbox is empty
turned app off/on
turned phone off/on
rest network settings
checked that carrier setting are updated
updated iOS
I am NOT reinstalling the iOS unless I absolutely have to!
I will call Telus tech support tonight to see if they can help. I will keep you posted and/or update with solution if I find one!
- Just curious, are you on an eSIM? it seems this only started happening when I converted my physical sim to an eSIM through my iPhone.
I have a physical SIM in my iPhone... though I should point out that since I upgraded my device I have had this issue. I did take my existing SIM card and put it in the new phone, rather than the one they sent... I wonder if they have me under the new SIM, rather than the old one that I am using? This may be the issue... thanks for asking!
same as above! need a solution!!
- I am having the same issue. People are calling and leaving messages. My badge notifications show I have two messages. But the voice says I have no messages 🤷🏻:female_sign:
- I also have issues now with voicemail. I have tested it and the voicemails aren’t saving. I see that there’s a voicemail but after I call, i am told there are no messages and the little circle notification of a voicemail disappears. I had seen the live voicemail was working a few weeks ago, but now I don’t even get my messages when i call my voicemail.
- Nighthawk
Community Power User
Are you using Telus's voicemail, or the new Apple live voicemail that came out with iOS 17?
- I am using Telus’ voicemail. I tried turning live voicemail on and off and there was no effect.
