Forum Discussion
Voicemail not working through iPhone
I cannot seem to access my voicemail when dialling 1 or using the Carrier Voicemail button on iPhone. The only way I can access my voicemail is to dial my own number. I have an iPhone 15 pro max if th...
FYI, I have...
confirmed my vm is set up
made sure call forwarding is off
made sure wifi calling in on
turned off/on cellular and made sure cellular is on
verified my mailbox is empty
turned app off/on
turned phone off/on
rest network settings
checked that carrier setting are updated
updated iOS
I am NOT reinstalling the iOS unless I absolutely have to!
I will call Telus tech support tonight to see if they can help. I will keep you posted and/or update with solution if I find one!
Just curious, are you on an eSIM? it seems this only started happening when I converted my physical sim to an eSIM through my iPhone.
I have a physical SIM in my iPhone... though I should point out that since I upgraded my device I have had this issue. I did take my existing SIM card and put it in the new phone, rather than the one they sent... I wonder if they have me under the new SIM, rather than the old one that I am using? This may be the issue... thanks for asking!
So I determined what my SIM card # is and went to 'change' it (going with the assumption they have me registered under the new SIM they sent, and I get a message that it IS my current SIM...
Back to the drawing board...
