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Voicemail - No Personal Greeting Fix iPhone 15
Thought I'd share a fix for a problem I had setting up a personal voicemail greeting on my new iPhone 15 pro, in case others have a similar problem. After setting up voicemail in the normal manner ...
Yes Nighthawk thanks for your post. I just don't want people to miss my central point "If you're having trouble getting personal voicemail greeting to work instead of the system greeting, try turning off the "Live Voicemail" setting on your iPhone 15".
I had this issue for all IOS 17 users, Telus needs to fix this between the new update live voice and their voice mail to work at the same time.
- Nighthawk
Community Power User
The way the new voicemail in iOS 17 works is that it goes to Apple by default. It's not something Telus is able to fix as Apple is redirecting calls to their voicemail before they go to carrier voicemail.
Apple's voicemail will not work with carrier voicemail so users would need to decide on which voicemail service they prefer to use. The Apple one, or the voicemail from the cell service providers.
It's possible to work at the same time, stop blaming the apple and face the challenge.
- Nighthawk
Once the calls go to Apple's live voicemail, they stay there. They do not redirect to the carrier voicemail after iOS intercepts the calls. No individual carrier can change the way that Apple chooses to design their operating system or the features included.
As Apple states on their site:
If your iPhone is turned off or out of your carrier network's range, calls go to carrier voicemail. Otherwise, the call goes to Live Voicemail.
