Forum Discussion
Used Up All High Speed Data
I received a text message this morning saying I had "used up all of your high speed data". We have two devices each of 200Gb data. This was less than 24 hours into my new data/billing month. ...
TELUS_Support
Official Support Team
Official Support TeamUnfortunately, even with known glitches, it can take time to identify, fix, and implement a permanent solution. If you'd like for us to view your data, send us a private message and we can confirm that for you.
There was nothing wrong with the data, as I said I hardly use any of it.
Our data reset itself about 18 hours after I got the original text.
However, another new problem has occurred. I have auto-payments set up, the funds were taken successfully and got a zero balance on the app. However, today the zero balance vanished and says I still owe for last months bill - the amount of what was already paid followed by a red exclamation mark. I've had this issue before and that vanishes in a day or two but these things shouldn't keep happening, its very tedious. The service with mobile and home is always good but the administration and billing part is getting on my nerves.
- TELUS_Support
Definitely not the experience we want our customers to have. Feel free to send us a private message if there's anything you'd like to discuss and we'll be here.
Another app issue has occurred this afternoon. The mobility bill is now showing the correct amount but when going to the “home” account it’s showing the exact same amount as mobility. Our home bill is $30 less than mobility. Something is going wrong with your app.
