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Solved
Updated Telus app won't open
Hello to all. I just updated my Telus app this morning on my iPhone 8 running IOS 16.7.10. The app was working perfectly, but now the updated version crashs each time I try and open it. I have tried...
This morning there’s a MyTelus iOS app update that seems to have added back (at least) iOS 16 compatibility.
As part of the app sign in process it wanted me to enter a code from the app I was trying to sign in to though. 😆🤷:male_sign:
Good news, everyone. We deployed a fix yesterday (January 16th) and this should be resolved now. If you haven't already, please check the App store for an update.
The root cause stems from an issue with a 3rd party vendor who we worked with to resolve this. Thanks so much for your feedback and patience!Edit: Marked as solution for visibility.
dru
Community Manager
Community ManagerGood news, everyone. We deployed a fix yesterday (January 16th) and this should be resolved now. If you haven't already, please check the App store for an update.
The root cause stems from an issue with a 3rd party vendor who we worked with to resolve this. Thanks so much for your feedback and patience!
Edit: Marked as solution for visibility.
Thank you Dru. This is great news. Just a few things - can Telus use social media to alert customers to issues that are large that they know of, so we know things are being worked on? We all wasted a ton of time on this and I know from calling Saturday, that at that point the call center was getting tons of calls on this. Bell and Rogers do use social media to tell you of outages etc.. Also I learned to today on my own that if you reinstall the app which I did, it wipes out your 2F set up on your phone. It still showed 2F was enabled for me but I had to reset up everything again for 2F on my phone in the My Telus app. I will avoid reinstalling from now on, but if the dev team could make it so you don't have to reset up 2F every time you happen to reinstall the app that would be optimal. Sadly when I called because I had no 'get verification code' setting the call center did not know how to help me. They needed to tell me that I needed to reset up 2F on my phone. Thanks again for being there for us when nobody else could. I made 4 calls to the call center and nobody could properly help.
