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Updated Telus app won't open
Hello to all. I just updated my Telus app this morning on my iPhone 8 running IOS 16.7.10. The app was working perfectly, but now the updated version crashs each time I try and open it. I have tried...
This morning there’s a MyTelus iOS app update that seems to have added back (at least) iOS 16 compatibility.
As part of the app sign in process it wanted me to enter a code from the app I was trying to sign in to though. 😆🤷:male_sign:
Good news, everyone. We deployed a fix yesterday (January 16th) and this should be resolved now. If you haven't already, please check the App store for an update.
The root cause stems from an issue with a 3rd party vendor who we worked with to resolve this. Thanks so much for your feedback and patience!Edit: Marked as solution for visibility.
Can you and sassafras let me know something - do you have the same issue as I do - if you have 2F authentication turned on, then when you go to where you would normally go to get a code, do you have the same issue that I have - that there is no longer the 'get code now' function? I had to use a backup code.
The only reason that I installed the My Telus App was to use it to generate 2F codes.
Hi qrs, Sorry to hear that your still stuck in getting the app to work for you. I did not have 2F authentication setup, so the app is basically working the same as it did for me a week ago. In my case the previous version would just flash for a couple of seconds and then close.
Sounds like they still have work to do on it though, Cheers
- I just updated my MyTelus, but had to delete the old, non-working version from my iPhone first and do a fresh install. Now it is working as before.
Sent from my cellphoneThanks everyone. WG1 - I don't know if you had 2F before but anyway some of you don't have my issues. Unfortunately I just tried removing it and installing it but I still don't have the 2F Get Verification Code. This really stinks and I feel I have lost all confidence in using 2F but how can you not? I don't understand why I have this issue and some of you don't. The person on the call claimed that they are aware of this issue I am having and also that devices aren't being trusted, but I am skeptical overall and maybe just have to wait this out a bit but if this doesn't get fixed over a month or so I will have to rethink how I use this.
