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Updated Telus app won't open
Hello to all. I just updated my Telus app this morning on my iPhone 8 running IOS 16.7.10. The app was working perfectly, but now the updated version crashs each time I try and open it. I have tried...
This morning there’s a MyTelus iOS app update that seems to have added back (at least) iOS 16 compatibility.
As part of the app sign in process it wanted me to enter a code from the app I was trying to sign in to though. 😆🤷:male_sign:
Good news, everyone. We deployed a fix yesterday (January 16th) and this should be resolved now. If you haven't already, please check the App store for an update.
The root cause stems from an issue with a 3rd party vendor who we worked with to resolve this. Thanks so much for your feedback and patience!Edit: Marked as solution for visibility.
Hi sassatras, I'm the OP on this. The My Telus app is working for me again. Thanks very much for letting us know!
Can you and sassafras let me know something - do you have the same issue as I do - if you have 2F authentication turned on, then when you go to where you would normally go to get a code, do you have the same issue that I have - that there is no longer the 'get code now' function? I had to use a backup code.
The only reason that I installed the My Telus App was to use it to generate 2F codes.
Hi qrs, Sorry to hear that your still stuck in getting the app to work for you. I did not have 2F authentication setup, so the app is basically working the same as it did for me a week ago. In my case the previous version would just flash for a couple of seconds and then close.
Sounds like they still have work to do on it though, Cheers
- I just updated my MyTelus, but had to delete the old, non-working version from my iPhone first and do a fresh install. Now it is working as before.
Sent from my cellphoneThanks everyone. WG1 - I don't know if you had 2F before but anyway some of you don't have my issues. Unfortunately I just tried removing it and installing it but I still don't have the 2F Get Verification Code. This really stinks and I feel I have lost all confidence in using 2F but how can you not? I don't understand why I have this issue and some of you don't. The person on the call claimed that they are aware of this issue I am having and also that devices aren't being trusted, but I am skeptical overall and maybe just have to wait this out a bit but if this doesn't get fixed over a month or so I will have to rethink how I use this.
Yeah, it looks like they merged our posts. Glad you're able to get in as well, telus-iphone-us!
Qrs, my phone and browser are saved as trusted devices, so I don't get asked on them anymore. However, I still see where I could get the codes from in the app, should it not be front and center and if using a new device/browser. It's under your name at the top of the app, 'change security settings', 'get verification code'.This is so odd I don't get it. For anyone else who has 2F and may have the same issue I have - because I absolutely do not have 'get verification code' anymore, AND for some reason the system will no longer recognize my computer as a trusted device - I just called the customer support team as I had a ticket open for this other App issue, and that person said that they are aware of both of these issues and many people are still having problems that I am having. But it really confuses me that sassafras you are seeing Get Verification Code and you aren't having issues with trusted devices staying as trusted devices.
I am supposed to hear back from this person when all this is fixed. We'll see.
