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Solved
Updated Telus app won't open
Hello to all. I just updated my Telus app this morning on my iPhone 8 running IOS 16.7.10. The app was working perfectly, but now the updated version crashs each time I try and open it. I have tried...
This morning there’s a MyTelus iOS app update that seems to have added back (at least) iOS 16 compatibility.
As part of the app sign in process it wanted me to enter a code from the app I was trying to sign in to though. 😆🤷:male_sign:
Good news, everyone. We deployed a fix yesterday (January 16th) and this should be resolved now. If you haven't already, please check the App store for an update.
The root cause stems from an issue with a 3rd party vendor who we worked with to resolve this. Thanks so much for your feedback and patience!Edit: Marked as solution for visibility.
Same thing is happening to me. My Smart Home app is also telling me that I owe money for that service, which I don't, so that app is no longer accessible to me. Tried calling by the AI system is terrible. Awful service.
The world of Ai artificial intelligence will never replace getting a real person. Service and support is taking a downward spiral. So disappointing. Improvement is definitely needed.
