Forum Discussion
Solved
Updated Telus app won't open
Hello to all. I just updated my Telus app this morning on my iPhone 8 running IOS 16.7.10. The app was working perfectly, but now the updated version crashs each time I try and open it. I have tried...
This morning there’s a MyTelus iOS app update that seems to have added back (at least) iOS 16 compatibility.
As part of the app sign in process it wanted me to enter a code from the app I was trying to sign in to though. 😆🤷:male_sign:
Good news, everyone. We deployed a fix yesterday (January 16th) and this should be resolved now. If you haven't already, please check the App store for an update.
The root cause stems from an issue with a 3rd party vendor who we worked with to resolve this. Thanks so much for your feedback and patience!Edit: Marked as solution for visibility.
dru
Community Manager
Community ManagerHi everyone. Thanks for flagging this to us. We'll report it to our Dev team for review and if/when there are updates to share, I'll post it here. Stay tuned!
Thanks for your reply. What would make it easier and simpler for users in this situation is to provide a access to the previous version or versions so we could rollback until the current problematic version (in this case 4.117.1) is debugged.
