Ulefone Armor 26

So I bought a 27T last month as I needed a work phone and the flir really comes in handy for me as well as it being tough. Anyways I thought it worked fine as I did all the changeover from my old phone at home with wifi hooked up. It turns out though that I can only get data to work in 3g mode. Calls work in 4g and 5 g and texting as well but not with pics and group chats dont seem to work either. Seems now and it could be because I let the phone update all the apns are locked and greyed out and I cant add one either. My wifes pixel 7 is the same on Telus yet my sons samsung he can still add apns. Odd.. so I went to the telus corporate store for help and to ask a few questions. The girl there Sabrina took one look at the phone and asked where I  bought it and I said direst from the manufacturer and she asked if was from China .. and when I said yes she said it is not supported and basically that was it. I said so you wont eben let me ask you any questions and she said its not supported so no.. I got her name and told her I was going to make a complaint and she said go ahead.. I have telus security optik Internet and mobile and get treated like wonderful..anyways when I was on the phone with the TEC who said it should work he asked me if I had gone into a store for help..told him and he didnt think what she did was right either..guess looking at amazon was more important to the young lady..If that is the class of all employees working in there stores they need to clean house.  Long story short is the Tek said it should work and Ulefone does not understand why I cant edit the apns as they are dif then my wifes APNs on her phone. Ulefone asked me for a Video of trying to edit the Apns and I just sent that out so will wait a bit before trying a reset ...and if all else hopefully that works... Next time I go into a telus store I will record the whole thing