Forum Discussion
Travel Pass
I am not able to add a travel pass online or through the app. It tells me I have easy roam. I have also tried the webchat and was told to email that person, and they haven't responded
My Telus business rep for some reason cannot add it.
I called in and had two phone calls with a call back, only to be put on hold to be transferred and not able to wait long enough to finally connect to someone
I have had a travel pass already and it was activated in a web chat, so I am very confused on why this time around it is so difficult.
2 Replies
TELUS_SupportOfficial Support Team
Hi Andrew85ca - we responded to your private message
- NFtoBC
Community Power User
In my experience, if you have Easy Roam on your account, the passes aren’t available to you, which is unfortunate, as Telus Easy Roam passes are competitive with data only travel SIM in many cases.
For my recent travels, I ended up with a travel SIM, but I didn’t need access to my phone number.
Sorry, I don’t have a simple solution.
