Forum Discussion

kgus's avatar
kgus
Neighbour
3 months ago

Suddenly No Coverage

Last night all of the Telus mobility lines in our household lost signal. We are now getting 1 bar intermittently, but mostly no signal all of a sudden. Area has been fine for coverage previously, not sure what is happening. Have rebooted phones, tried 5G only, LTE only, etc., issue persists. Called Customer Service and never got a call back. Hoping someone here can help.

4 Replies

  • kgus's avatar
    kgus
    Neighbour
    3 months ago

    This is ridiculous I'm trying to run a business and have been completely disconnected for almost 24hrs now with no resolution. 

  • SuperFred's avatar
    SuperFred
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hello kgus​ , can you please give us the postal code of your area? (no personal details for privacy/security reasons) and we'll ask our network team if they are aware of a service outage, thanks!

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