Forum Discussion
Stream+ Prime account
Hello, I am having issues with stream+ ever since I first got it. I had signed up for stream+ on sept11, and successfully activated netflix but had issues with disney & prime. I spoke to telus s...
TELUS_Support
Official Support Team
Official Support TeamHi can you send us a private message with the correct email address?
I was supposed to be refunded for stream plus within 3-5 days from 26/11 when I spoke with the 5th person in two days at that point (he said he had tech services submit the request for cancellation and refund). Because stream plus was charged against my son’s email [Mod Edit] on my visa (Telus ref. [Mod Edit]) Nov. 25.
So you won’t find the subscription against my account [Mod Edit] but the guy said it should have been.
And he said these notes he was putting in my Telus file at least.
[Mod Edit].
Nothing has been done and I cannot be charged again for a service I never received. Please help get this resolved.
I have wasted another 3 hours now today with two different people because the first one transferred me to EPP after having me on hold for an hour. And this guy has me on hold while he waits to get help from tech support. This is unacceptable. And I am very discouraged.
- TELUS_Support
Hi SheenaO1977 - we removed the personal information in your comments since we are focused on keeping your privacy safe.
We will send you a message to help with this situation
Ok thank you. Because I just got off the phone with someone after he kept putting me on hold for 3 hours and nothing resolved. He said a request was resubmitted for the cancellation and refund but I am not confident because he said he had no access to update the file.
Can you send me what email or contact spot to deal with my issue of being charged 25/11 and services never working and I have dealt with several people.
I got Telus Stream + Sept. 4, 2024 and have never been able to activate it. I have spent hours on the phone trying to just cancel it and have been told I must do it online, But online the message is "Sorry your subscription list is not available..." so it is not possible since there is nothing to select. Meanwhile I am being billed every month. My next step will be to contact the media with this problem.
You should contact the media because this is wrong that they keep charging you. Same thing happening to me.
- Telus technician did end up resolving my issue.
It’s a design flaw on their back end that limits what they can change for some reason.
I was refunded the month it didn’t work and now it is working proper.
Sent from my iPhone
