Forum Discussion
Stream+ Activation Error
Trying to activate stream+ when i press on the link for Amazon Prime, Disney+, and Netflix it just states "Sorry, your subscriptions list is not available at this time. Please try again or check back...
Thank you McCool99,
I will for Telus support to reply on this.
TELUS_Support
Official Support Team
Official Support Teammanishbrl Can you log into your account to ensure the service is properly linked:
I'm having the same issue, there is no "Services" tab in my mobility "Plans & Devices" page. I was able to activate beflix and Disney+ before I got the error and have yet to activate my Amazon Prime and Telus+ services as part of the bundle. What a mess. If you could message me and connect that would be great.
- TELUS_Support
Hi Siegs we saw your comment. How can we help?
- Hi,When attempting to activate and login in to Telus TV+ through the app or website I get error message "ERR_AGL ACN_3545" There is no ability to log-in to the service of activate the service. I had already spent almost 4 hours on the phone yesterday to trouble shoot activation issues with my Stream+ subscription and not willing to do so again. Please let me know how to actually use a service I have paid for. Here's what I have tried already:-using the link front the activation email through laptop and mobile-Incognito window (laptop and mobile)-resetting password and doing all of the above again-All of the above after re-installing the MyTelus App-All of the above after reinstalling the TV+ app-All of the above after clearing cache and cookies.If not possible to resolve through chat, please have a tech call me to resolve this issue.Thanks,Sean [Mod edit: removed personal information]
I can not see Services Tab, it only shows me Plan, Device and Call Control tab. I tried changing all the subscriber under my account but it is not showing Services Tab for any subscriber.
On overview page, under Subscription it shows "Stream+ Premium - Active" but when I click on Manage Subscriptions it shows under your subscription "Sorry, your subscriptions list is not available at this time. Please try again or check back later."
Thanks for your prompt reply.
My issue is resolved. Telus support engineer called me and as I have many services from Telus, he unlinked my other accounts for Internet, TV etc. and leave only mobile account linked and after that I can see the Activation button under Stream+. After I activated Disney+ etc. he added this other accounts back to my account. I hope this may helps others.
Thanks
manishbrl wrote:My issue is resolved. Telus support engineer called me and as I have many services from Telus, he unlinked my other accounts for Internet, TV etc. and leave only mobile account linked and after that I can see the Activation button under Stream+. After I activated Disney+ etc. he added this other accounts back to my account. I hope this may helps others.
Thanks
are you saying there was overlap of the web page display and once clutter was removed you saw the button "activate" which is what you should have seen?
I have run into similar issues and suggest reduce the magnification and/or font size. Doing that has shown me something I knew was there.
Exact same problem I had. Someone from the back end had to contact me and work through resolving the issues with prime, Disney+ and Netflix. However Telus series and films or whatever it’s called still doesn’t work for me.
